Privacy notice
This notice explains how Savara Co., Ltd. handles personal data under the Thai Personal Data Protection Act B.E. 2562 (2019), the PDPA.
Who is responsible
Savara Co., Ltd. (บริษัท สวารา จำกัด), trading as SAVARA, 413/93-94 Moo 9, Chalerm Phrakiat 18, Nongprue Sub-district, Banglamung District, Chonburi 20150, Thailand, is responsible for your personal data. Contact us about your data by phone at 081 152 1222, on LINE, WhatsApp, WeChat or Telegram, or in person at the shop.
What we collect
- When you call or message us: your name or display name, your phone number or messaging account, and what you write to us.
- When you visit: your booking, the treatments you choose, and notes on your preferences, such as pressure or areas to focus on.
- Health information, only if you tell us, for example pregnancy, an injury or high blood pressure. This is sensitive data under section 26 of the PDPA. We use it only with your explicit consent and only to keep your treatment safe.
- Payments: we do not store card numbers. Card and PromptPay payments are processed by the payment provider.
- On this website: no forms, no accounts and no cookies.
Why we use it
- To arrange and carry out your visit (contract, section 24(3)).
- To remember your preferences for your next visit (legitimate interest, section 24(5)). You can ask us to delete them at any time.
- To keep your treatment safe when you share health information (explicit consent, section 26).
- To keep accounting and tax records (legal obligation, section 24(6)).
Messaging apps and other services
If you write to us on LINE, WhatsApp, WeChat or Telegram, your message passes through that service under its own privacy policy. This website is hosted by Cloudflare. The Google Maps link takes you to Google, which applies its own privacy policy. Some of these services store data outside Thailand; where they do, we rely on their safeguards under sections 28 and 29 of the PDPA.
Artificial intelligence
We use AI tools to translate parts of this website and to create or retouch images. If you write to us in a language our team does not speak, we may use a translation app to read and answer your message. We do not use your personal data to train AI models, and we make no automated decisions about you.
Advertising
There are no advertising trackers on this website: no Meta Pixel and no Google Ads tags. If we add any in future, we will ask for your consent first and update this notice.
How long we keep it
- Messages: as long as they are useful for your booking, and no longer than 12 months after your last visit.
- Preference and health notes: until you ask us to delete them, and no longer than 24 months after your last visit.
- Accounting records: as long as Thai law requires.
Your rights
You can ask to access, correct, delete or receive a copy of your data, object to or restrict its use, and withdraw your consent at any time. Contact us as above; we answer within 30 days. You can also complain to the Personal Data Protection Committee (PDPC) at www.pdpc.or.th.
Children
Our treatments are for adults. We do not knowingly collect data from anyone under 20 without the consent of a parent or guardian.
Changes
When our practice changes, we update this notice and the date at the top.